ConnectWise (Axcient), Remote — UX Designer

July 2022 - Present

As a key member of the UX team, I played a pivotal role in driving UX program growth and enhancing maturity across the organization which have helped align product vision with customer needs, improving overall user satisfaction and product outcomes.

• Scaled user research program, implementing structured research plans, surveys, and interviews. Built a research repository that cut turnaround time by 50%, enabling faster data-driven decisions.
• Aligned UX with business goals by collaborating with product, engineering, and marketing. Improved design implementation accuracy by 40%, reducing rework and dev time.
• Led quarterly design sprints, creating multi-fidelity prototypes to support agile iteration. Reduced time to market for tested features by 20%.
• Developed a shared design system and component library, enhancing collaboration and cutting design inconsistencies by 40%.

Drag Queen Tours NYC, Remote — UX Designer

May 2022 - June 2022

Led research and redesign of website architecture, user flows, and visual elements, driving a 400% increase in conversions.

• Conducted a site audit and mapped user flows, identifying pain points and redesigning the user journey, improving task completion rate by 15%.
• Led user research through surveys and interviews, uncovering insights that informed design decisions and revealed 4 new business opportunities.
• Aligned business strategy with UX goals, collaborating with stakeholders to ensure the redesign met objectives, reducing project completion time by 25%.

Spekit, Remote — UX Researcher

April  2022 - July  2022

As part of a growing startup, I contributed to the establishment of Spekit’s UX research program by creating organized systems that ensured user feedback was captured and utilized to enhance product development.

• Designed and implemented a reference library and tracking system for feature requests, improving UX-product team communication and reducing response time by 30%.
• Conducted qualitative and quantitative research through interviews, surveys, and usability tests, turning insights into design improvements that boosted user satisfaction by 20%.
• Represented the user’s voice in product meetings, ensuring designs meet user needs, which reduced design iterations by 15% and sped up time-to-market.

General Assembly, Remote — UX Design Certificate                

University of Cincinnati, Remote — B.S. Behavior Science        

Shawnee State University, Ohio — A.A.S Occupational Therapy

• Voltage Control Design Sprint Certification (September 2022)
• Pendo Certifications: Product-led, Product Management, Guides, Essentials, Adoption, Vision Setting, Product Discovery
• Top UI/UX Product Support (April 2024)